Report a Problem

Please contact us to get help with your online access issues.  We will help with articles that aren't available online or won't load, password issues, off-campus access problems, or anything else that has to do with using your computer to access the Library.

Thank you and happy researching! 

Your ISU ID number can be found in Bengal Web:https://bengalweb.isu.edu/ on the Employees/Actions & Information page, Academic Tools page and Student Finances page. 

The Library Systems and Electronic Resources Departments work together to manage the Library's online collections, website, web and database services, and connectivity. 

The Library Systems Department uniquely supports the operation of the library technology services and systems. Department staff maintain and support servers, authentication systems, patron and staff computers, and other essential library-related technologies.

The Library Electronic Resources Department is responsible for setting up trials, maintaining, providing and troubleshooting access to the library's electronic resources: OneSearch discovery service, databases, eJournals, eBooks, eNewspapers, etc.